Physical Intervention Level 2

£96pp inc. VAT

Physical Intervention in Healthcare

National Qualification : Level 2 (Scotland) or Level 1 (England & Wales / Northern Ireland)


Increasingly we are confronted by difficult, violent or dangerous situations, involving clients and colleagues or offenders in this ever-changing environment.

This course is intended to help prevent injury to both the source of the risk and employees with communication, assessment or safe and effective intervention to defuse aggressive or uncontrolled behaviour.


  • Develop an understanding of Law relating to the management of conflict
  • Assess & apply a risk assessment to all risks associated with dealing with conflict
  • Understand the importance of effective communication skills
  • Understanding the risks associated with lone working & applying principals of safe working
  • Identify post incident support & reporting procedures within your organisation

Who should attend?

Suitable for anyone in a worrplace with multiple employees.

This course would suit staff in:

  • Offices
  • Factories
  • Commercial Workplaces
  • Hotels
  • Restaurants
  • Workshops
  • Automotive
  • Retail
  • Educational Establishments


6 Hours of Training


First-2-Aid-U Training Suite, Glasgow (Convenient free parking available). On site instruction available by request.

Course Content

  • Introduction to workplace violence.
  • Health and Safety at Work Legislation: Sections 2, 3, 7 & 8
  • Regulations 3, 8 and 14 of Managing Health and Safety at Work
  • Risk assessments
  • Self-awareness
  • Proactive service delivery
  • Communication skills
  • Barriers to communication
  • Setting boundaries
  • Understanding the difference between assertive & aggressive behaviour
  • Understand the 4 stages of anger
  • The assault cycle
  • Betari’s box & how it effects outcomes
  • Signalling non-aggression
  • Defusing and calming
  • High risk conflict
  • Understanding reasonable force: Common law, Criminal law act 1967
  • Human Rights Act Article 2
  • Lone working protocol
  • Importance of incident reporting
  • Post incident support


A maximum of 6 students can be accommodated on this course and delegates must be over the age of 14.

A student cannot assume a responsibility in the workplace until they reach the age of 16, and then it is the employer’s responsibility to ensure that the student is suitable for that role.

We offer a wide range of courses designed to engage employees in safety culture and reduce workplace accidents.